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Raspberry Pi

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Le Raspberry Pi est un ordinateur à peine plus grand qu’une carte de crédit, pouvant se connecter à un écran et un clavier. Cette carte miniature basée sur un processeur ARM peut exécuter bon nombre de tâches effectuées aujourd'hui par un PC de bureau, feuilles de calcul, traitement de texte, jeux et vidéo HD grâce à ses capacités graphiques remarquables et sa sortie HDMI. Les cartes Raspberry Pi modèle A et modèle B nécessitent une carte SD préchargée d'un OS linux, une alimentation, un clavier, un boîtier et des câbles non fournis. Laissant ainsi une grande flexibilité aux concepteurs dans la réalisation et le coût de leur projet.

Découvrez également une gamme complète d'accessoires ouvrant un large champ d'applications pour les cartes Raspberry Pi.

Q - I am looking for help on:

R - Product
Ordering
Delivery
Pricing / Payment
Cancellations
Returns
Missing products
Contacting RS

Q - What is a Raspberry Pi?

R - It is a credit card sized computer board, designed to encourage a new generation of PC users to discover and develop their programming skills. When connected to a monitor/TV and keyboard, with the right programming by the user, it can be used for many things that your traditional PC does. It’s not a simple plug & play PC. It’s not a simple plug & play PC. It doesn't have Windows or similar packages installed, so isn’t a like-for-like replacement for a normal laptop or desktop PC.

Q - Who created the Raspberry Pi?

R - The concept was created by the Raspberry Pi Foundation, a charity based in Cambridge, UK, and was conceived to encourage and enable children to learn and apply computer programming.

Q - What are the differences between the Raspberry Pi Model B and the Raspberry Pi Model A?

R - Model A has 256MB RAM, one USB port and no Ethernet (network connection) compared with Model B which has 512MB RAM, two USB ports and an Ethernet port.

Q - What do I need to be able to use a Raspberry Pi?

R - Users will need the Pi OS (operating system), leads, a power supply and SD memory card, which can be purchased on the RS websites.

Q - I ordered the 512MB model B board, however only seem to have 256MB RAM

R - In order to unlock the extra RAM on your board there is a firmware update which needs to be completed. For further details on how to do this please click here.

Q - How can I amend the items on my order?

R - Unfortunately we cannot make amendments once your order has been placed. Please therefore take care and check your order before confirming it.

Q - I ordered the wrong accessory just now. How can I change my order to the part I want?

R - Follow the cancel an order instructions provided and we will cancel your existing order and provide you with instructions on how to place a new order. Alternatively you can place a new accessory order on rswww.com.

Q - I have placed an order however I would like to change my delivery address

R - Unfortunately once an order has been placed we are unable to amend order or delivery details. Please enter your details carefully and check they are correct before placing your order. For security reasons we will only despatch to the registered address of the credit card used.

Q - I have placed an order for a Raspberry Pi but cannot see it in my standard RS account history

R - Raspberry Pi orders are being managed independently from the standard RS website. Customers are only able to purchase using Credit card or PayPal and will not have the ability to place this order using a business account number. A new website has been created to manage Raspberry Pi orders which does not link to your standard account, this means you will not be able to see this order in your RS account order history. This also means we are unable to offer the same services as the standard RS website.

Q - Can I place a forward or scheduled order?

R - A new website has been created to manage Raspberry Pi orders which means we are unable to offer the same services as the standard RS website. This means we are unable to offer the standard RS Components forward and scheduled order facilities for Raspberry Pi orders.

Q - I have placed an order which has not yet been despatched. Will I receive the 512MB Revision 2 version?

R - On Monday 15th October we announced the launch of the 512MB Revision 2 Raspberry Pi board. If your order is despatched after Monday 15th October you will automatically receive the 512MB Revision 2 board at no extra cost. If your order was despatched before this date you will receive the 256MB Revision 1 board.

Q - What is the price for delivery? Can I collect from my local trade counter to save on these costs?

R - All Raspberry Pi boards and accessories will be shipped from the UK straight to you. We will not be able to ship them to your local trade counter/depot for collection. All orders are subject to a £4.95 delivery charge to any destination worldwide plus VAT as applicable. Taxes & Duty will be applied where applicable, and is the responsibility of the customer at the point of delivery. Please note that these charges are not highlighted at the time of order.

Q - How are you shipping my Raspberry Pi to me?

R - For all customers in the UK we are using Parcelforce, for our non-UK customers we are using the best courier service available. Goods are sent out overnight, aiming to be with you as soon as possible. Taxes & Duty will be applied where applicable, and is the responsibility of the customer at the point of delivery. Please note that these charges are not highlighted at the time of order.

Q - How can I track shipment of my order? Where is my Pi?

R - A shipping notification email will be sent to you as soon as your goods have despatched. This will contain information and website links to enable you to track your delivery. It is not possible for us to offer parcel-tracking capability for Raspberry Pi orders on the main RS website at this time.

Q - If you are despatching the product from the UK will I be required to pay VAT if I live outside the UK?

R - Tax & VAT will be charged as applicable dependant on the country the order is being delivered to. Taxes & Duty will be applied where applicable, and is the responsibility of the customer at the point of delivery. Please note that these charges are not highlighted at the time of order.

Q - What price are you selling the Raspberry Pi at?

R - We will be selling the Raspberry Pi for £21.60 + shipping charge @ £4.95 to any destination worldwide + VAT as applicable. Taxes & Duty will be applied where applicable, and is the responsibility of the customer at the point of delivery. Please note that local taxes and duty charges are not highlighted at the time of order.

Q - What methods of payment will you accept? When will you take payment?

R - We will accept payment via PayPal, Visa or MasterCard credit and debit cards. Any customer ordering with a credit/debit card will be charged in local currency by the bank issuing the card, in accordance with the bank’s exchange rate policy and charges. We will collect payment at the time or order. Taxes & Duty will be applied where applicable, and is the responsibility of the customer at the point of delivery. Please note that these charges are not highlighted at the time of order.

Q - Why is it so cheap?

R - Raspberry Pi is a charitable foundation, this is a not-for-profit product. The price simply reflects the manufacturing and shipping costs for the computer board.

Q - How do I cancel my order?

R - Go to the cancel an order page on the Raspberry Online store and follow the instructions provided. If your goods have not yet been despatched, we will cancel your order and credit your payment back to you. If they have been despatched, follow the instructions on the Returns page and send your goods back to us. Your payment will be credited back within 14 working days. Please only cancel your order if you no longer require the product, as your authorisation code will become invalid once an order has been placed using it. You will receive an auto acknowledgement email once submitting the cancellation request.

Q - How do I return my Raspberry Pi?

R - If you have received your Raspberry Pi and decide you now do not want this product, or if it appears to be faulty, go to the Returns page on the Raspberry Pi online store and follow the instructions provided. This will enable you to return your Raspberry Pi. Any payment credits required will be issued within 14 working days of receipt of your Raspberry Pi.

Q - I purchased the wrong accessory. How do I reorder the one I needed?

R - All our accessories are also available on the main RS website. Go to the Raspberry Pi page on RS online and select the accessory you need. You can return the unwanted accessory using the Returns page on the Raspberry Pi store.

Q - I have placed an order for a Raspberry Pi and accessories, but have only received part of my order

R - If you have only received part of your Raspberry Pi order please contact raspberrypi@rswww.com with your email address, order reference number and details of your missing items.

Q - My question is not answered in the FAQs

R - If you have a question that is not addressed in the FAQs above please contact raspberrypi@rswww.com. Please quote your full name, email address, activation code and order reference in this email to enable us to answer your query quickly. Please ensure you have read all of our FAQ’s prior to submitting this email.

RS Components SAS Rue Norman King, BP 40453, 60031 Beauvais Cedex Site réservé aux professionnels. Les prix indiqués sont hors taxes Tél : 0.825.034.034 (0,15€ TTC/min)